Revolutionizing Installed Sales Operations for Global Efficiency

Seamless integration and innovative solutions for Lixil subsidiaries worldwide, enhancing performance and satisfaction.

Revolutionizing Installed Sales Operations Globally hero

Introduction to LABS, LLC
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LABS, LLC is a subsidiary of the global Lixil portfolio, supporting 170 companies across 220 countries. Our mission is to make installed sales operations seamless for Lixil’s subsidiaries.

LABS's Services

Installer and Sales Rep Recruiting
Recruiting and training top talent for in-home sales and installation roles.
Work Order Management
Comprehensive management from dispatch to closing, ensuring smooth operations.
On-Site Services
Providing preset inspection, installation, repair, and maintenance services.
Digital Integration
Using the LABS Assistant, a collaborative digital robot, to optimize operations beyond sales, including:
HR
AP/AR
Productivity
Project Management
Training

Key Benefits

Seamless Integration
‍LABS LLC integrates services with Lixil brands through B2C, B2B2C, and B2B2B2C channels.
Comprehensive Support
‍We support any Lixil product globally, requiring any on-site service network.
Service Records
‍Creation of on-site service records with standardized pricing, tools, networks, and licensing requirements.

Future Plans

FY25 Annual Operating Plan

Deeper integration of the LABS Assistant into ASHS revenue generation areas
Engagement with new SF&I partnerships
Expansion to Lixil core products and Basco

Proven Success

American Standard Home Services (ASHS)

A 10-year mature $100 million plus installed sales division of Lixil
Performance Improvements:
- Reduced cancellation rates by 35%
- Doubled installer and sales rep satisfaction
- Reduced cycle time by 25%
- Increased installer capacity by 2.5x
- Lowered Bump Rate to record lows

Revolutionizing Installed Sales Operations for Global Efficiency

Introduction to LABS, LLC‍

LABS's Services

Future Plans

Proven Success

Contact Us

Introduction to LABS, LLC
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